To make your online shopping exeperience with us more enjoyable and easier, we have compiled a list of your most frequently asked queries with their answers below:
WHEN WILL MY ORDER BE DISPATCHED?
ALL ORDERS WILL BE SHIPPED ACCORDING TO THE FOLLOWING SCHEDULE BASED ON THE ORDER CONTENTS:
ANY ORDER CONTAINING ONLY SARIS AND/OR FABRICS AND/OR DUPATTAS AND STOLES THAT DO NOT REQUIRE ANY FINISHINGS WILL BE SHIPPED WITHIN 3 TO 5 DAYS.
ANY ORDER COMPRISING OF SARIS THAT REQUIRE ONLY FALLS TO BE ATTACHED WILL BE SHIPPED WITHIN 4 TO 6 DAYS.
ANY ORDER COMPRISING OF SARIS THAT REQUIRE FALLS TO BE ATTACHED, AS WELL AS BLOUSE STITCHING, WILL BE SHIPPED 10 TO 14 DAYS FROM THE DATE OF RECEIVING THE COMPLETE MEASUREMENTS AND PICTURES REQUIRED FROM THE CUSTOMER.
I HAVE ORDERED A BLOUSE TO GO WITH MY SARI, WHERE DO I ENTER MY MEASUREMENTS?
ONCE YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE AN EMAIL CONTAINIG A SIZE CHART WHICH YOU WILL HAVE TO FILL UP WITH YOUR EXACT MEASUREMENTS AND SEND BACK TO US.
WHICH COUNTRIES DO YOU SHIP TO AND WHAT ARE THE SHIPPING COSTS ?
WE SHIP WORLDWIDE.
LAKSHMI OFFERS FREE SHIPPING FOR ALL ORDERS WITHIN INDIA.
SHIPPING ON INTERNATIONAL ORDERS WILL BE CALCULATED AND DISPLAYED AT THE TIME OF CHECKOUT.
WHO ARE YOUR COURIER PARTNERS? HOW DO I TRACK MY SHIPMENT ?
WE ONLY USE CREDIBLE AND RELIABLE CARRIERS: DHL FOR INTERNATIONATIONAL ORDERS AND BLUE DART FOR DOMESTIC ORDERS. HOWEVER FOR ORDERS TO REMOTE LOCATIONS OR COURIER UNSERVICEABLE PINCODES WE USE THE POST OFFICE. ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE THE TRACKING AND CARRIER DETAILS BY MAIL.
WHAT IS LAKSHMI’S POLICY ON RETURNS?
LAKSHMI DOES NOT ENTERTAIN RETURNS, HOWEVER MERCHANDISE CAN BE EXCHANGED FOR STORE CREDIT.
FOR SAREES, ONCE THE FALLS HAS BEEN STITCHED AND THE BLOUSE CUT WE WILL BE UNABLE TO PROCESS AN EXCHANGE.
ORDERS FOR FABRICS CANNOT BE EXCHANGED OR CANCELLED ONCE THEY HAVE BEEN CUT.
YOU CAN FIND THE ENTIRETY OF OUR EXCHANGE POLICY HERE.
WHAT ARE THE MODES OF PAYMENT AVAILABLE TO ME?
YOU MAY PAY FOR YOUR ORDER BY USING A CREDIT OR DEBIT CARD, NET BANKING, OR BY MAKING A BANK TRANSFER TO OUR ACCOUNT. IF YOU ARE FACING ANY DIFFICULTIES OR UNABLE TO COMPLETE YOUR TRANSACTION PLEASE DO CONTACT US.
HOW DO I PURCHASE A SARI FROM THE COLLECTION VAJRAM?
PLEASE SEND US AN E-MAIL WITH THE SARI YOU LIKE TO CUSTOMERCARE@LAKSHMI.CO AND WE WILL ASSIST YOU
A PRODUCT I LIKE IS MARKED AS ‘SOLD OUT’. WHAT ARE MY OPTIONS ?
PLEASE SEND US AN E-MAIL WITH THE SARI YOU LIKE TO CUSTOMERCARE@LAKSHMI.CO AND WE WILL SEE WHAT WE CAN DO ABOUT GETTING YOU THE SAME SARI.
I WOULD LIKE TO BOOK A TROUSSEAU/BRIDAL CONSULTANCY. HOW CAN I DO THIS?
YOU CAN SEND US AN E-MAIL TO CUSTOMERCARE@LAKSHMI.CO AND WE CAN SCHEDULE A MEETING EITHER OVER VIDEO CALL OR IN PERSON AT OUR STORE, AS YOU PREFER.
For any other assistance or queries feel free to use the form on our Contact page or email us at customercare@lakshmi.co or Call us on +9144 45032222.